Welcome to the Putnam County 911 telecommunications center. Our professional communicators serve an area of over 300 square miles and a population of 56,000.
What is 9-1-1?
9-1-1 is the telephone number that provides direct access to police, fire, and medical assistance and initiates a coordinated response.
The communications center has 6 dispatcher console positions with the same configurations as well as a training/emergency operations console located in the Emergency Operations Center. Each console has Computer Aided Dispatch, access to the NCIC Division of Criminal Information, CML Plant Phone System, Motorola Radio System, and a Computer Mapping System which provides address points and cross street information.
When to use 9-1-1:
In an emergency-call 9-1-1 to report a crime in progress, a fire, a serious illness or injury or any situation requiting immediate response of the police, fire or ambulance services. In a non-emergency-call 9-1-1 when you have a less threatening situation which requires a non-immediate response from police, fire, or ambulance such as noise/parking/traffic complaints.
What the 9-1-1 Dispatcher needs to know:
Speak slowly and clearly
Let the dispatcher ask all of the questions the responders MUST know - they include:
- The address where help is needed.
- The nature of the problem.
- Your name.
- Your phone number.
Important: Call 9-1-1 first in all emergency situations!!! Do not call family members or friends. Do not attempt to transport a seriously ill or injured personally.
E-911 and Road Naming Guidelines